A Sanctuary Care home in Exmouth, Devon had a special reason to celebrate after the home was awarded a ‘Good’ rating by the country’s health and social care watchdog.
Following an unannounced inspection by regulator the Care Quality Commission (CQC), Fernihurst Nursing Home on Douglas Avenue achieved ‘Good’ ratings in all five outcomes including ‘caring’, ‘safe’ and ‘effective’.
“Heart-warming to read”
Speaking about the glowing report, home manager Nicky Feasby said: “We have an absolutely amazing team here who genuinely care for every single one of our residents as if they were members of their own family – this rating is a testament to them and the care they provide.
“The positive comments in the report from our residents and their families are so heart-warming to read and something that the team at Fernihurst and I are very proud of.”
A key area praised in the report was the kind, considerate and caring nature of the staff at the home. One relative told the CQC inspector: “The staff here are lovely and the care my husband receives is first class.”
“I feel very safe here”
Another area praised was the home’s commitment to ensuring residents are treated with respect and dignity at all times, supported by Fernihurst’s ‘dignity champion’ within the team. The CQC said that there was a clear message from the management and staff about residents being treated as they would want their family to be treated, one person was quoted as saying: “I’m treated with dignity and respect”, with relatives agreeing “They treat them with such respect”.
The nursing home was also praised for their provision of safe care with people commenting: “I feel a sense of comfort here” and “I feel very safe here, they look after me very well”.