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Chadwell House Residential Care Home in Essex

372 Chadwell Heath Lane, Chadwell Heath, Romford, Essex, RM6 4YG
Dementia care
Residential care
Respite care

Care home admissions during the Covid-19 pandemic

Safe admissions into our care homes includes the option for new residents to self-isolate in the comfort of their own home for 11 days, before joining us in the care home where they will be tested for Covid-19 and supported to self-isolate for 3 more days until the result of the test is known.

Highly regarded in the Romford and wider Redbridge area for their person-centred dementia care, Chadwell House has been rated ‘Good’ in every area inspected in the home’s Care Quality Commission report. Words used to describe staff in the CQC’s report included: “respectful”, “polite”, “kind”, “caring” and “patient”.

The report also praised the quality of the activities provided for the residents by activities leader Tracy, who has worked at the care home for five years and inspires her colleagues to be equally as passionate about providing fulfilling activities.

Teigan and a fabulous team of volunteers

Supporting the team are 20 fantastic community volunteers of all ages, who dedicate their time to further enrich the lives of the residents, helping them to feel truly part of the local community in Romford. They include Sanctuary Care’s youngest ever volunteer, 10-year-old Teigan, whose grandmother Sarah Cook lives at the care home. Teigan is an inspirational youngster who has raised over £1,000 for Chadwell House’s activities fund with a tombola stall.

The volunteers have just supported the team to transform the home’s gardens, painting the furniture, planting new flowers and making the area look splendid for the residents. The gardens are also the perfect place for children to play while families are visiting loved ones.

The home has its own karaoke machine so is often filled with the sound of singing. There is a magnificent, spacious atrium with high ceilings in the centre of the home where residents and the team sit together for sing-alongs. This area has just been refurbished and looks stunning.

Another delightful area of the care home is the vintage tea room, where residents can take visitors when they come to Chadwell House. With a French dresser filled with fine china, beautifully laid tables and tiered cake stands, the room is also used for private family parties. At the centre is a stunning clock, made with vintage crockery, which was lovingly crafted in memory of someone very special called Chris Gammons, who sadly passed away.

There is also a Namaste room, where residents can relax in a very calming and tranquil environment, experiencing a therapy that is both soothing and stimulates their senses.

The team at Chadwell House works very closely with the district nurses and the palliative care team in Redbridge, who support the home to provide end of life care for its residents, all of whom live with dementia.

Chadwell House is highly regarded in the local Romford community, who are very supportive when they host ‘open day’ events and fundraisers. One which always goes down a treat is the annual virtual cruise week, where residents experience the flavours and cultures of places around the globe in the heart of the home. One of these took them to the USA – with staff even dressing as the Statue of Liberty! 

Every year there are always mouth-watering cakes in abundance for the care home’s Time for a Cuppa fundraising tea party to support Dementia UK. The home also hosts Dementia Friends sessions to help people in the community who care for a loved one with dementia. 

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Stories from the home

Chadwell House resident boxing

Boxing for Charles!

Charles, who was once an avid boxer, has reignited his passion thanks to support from our dedicated activities coordinator.

Atrium at Chadwell House Residential Care Home

A bright and airy welcome

At the heart of our home is our stunning atrium, with lots of natural light and quiet seating areas to relax in.

Teigan with a resident

Our youngest volunteer

10-year-old Teigan, who is a great-granddaughter of one of our residents, helped raise over £1,000 for our activities fund.

Playing skittles at Chadwell House

Person-centered activities

Whether our residents are taking part in armchair exercises or playing skittles, they are enjoying the things they love.

Chadwell House gardens

Stunning gardens to explore

Our gorgeous grounds have peaceful walkways and tranquil seating areas to sit back and relax in during the warmer months.

Hair salon at Chadwell House

Our very own hairdressers

Our salon is situated right in the heart of our home and residents love to pop along, with no fuss, for a spot of relaxation.

Facilities at this home


  • Cafe coffee shop
  • Dining room
  • Lounges
  • Namaste room
  • Wheelchair accessible garden
  • Wifi


  • Arts and crafts
  • Gardening
  • Light exercise
  • Live entertainment
  • Pamper sessions

Care and support

  • Chiropody
  • Hairdressing
  • Home cooked meals
  • Physiotherapy
  • Podiatry
  • Respite Care
Care staff

Ready to know more?

Get help every step of the way, contact us below to get information or advice.


372 Chadwell Heath Lane
Chadwell Heath, Romford
Travelling to see us? View home on Google Maps

Drive time to home



New residents can either self-isolate in their own home before coming to the care home, or join us and then self-isolate*.

Sanctuary Care new admissions information

Find out more*

Update from Sarah Clarke-Kuehn (Visiting) – Group Director Sanctuary Care 5 November 2020

Update from Sarah Clarke-Kuehn (Adult Social Care Winter Plan) – Group Director Sanctuary Care 21 September 2020

Update from Sarah Clarke-Kuehn (Visiting) – Group Director Sanctuary Care 14 September 2020

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