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How are we doing?

We want to provide our residents and their families with the best service we can and we believe that it is very important to ask your opinion. When you become a customer of Sanctuary Care we will ask you to tell us what you think of our services and encourage your friends and family to do the same.

We welcome care home feedback at any stage of your journey with us and you can do so by speaking to our dedicated team or by using the buttons below to be directed to the most relevant form:

For any general comments you'd like to leave us regarding our homes, visits or suggestions, please use the button below:


If you’d like to provide positive feedback for the care or support you or a loved one has received, please use the button below:


If you have a concern or would like to raise a complaint with us, please use the button below:



We are welcoming new residents safely