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9.6
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Looking for a care home
0800 917 0478
9.6
carehome url image
Looking for a care home
0800 917 0478

FAQs

Frequently asked questions (FAQs)

Have a question about working with Sanctuary Care? From applying and interviews to training, flexibility and onboarding, you’ll find answers to some of the most common questions below.

Before you apply

Thinking about applying? These FAQs cover the things people often want to know first, from experience and flexibility to pay, benefits and where to find vacancies.

Do I need previous experience to apply for a care home job at Sanctuary Care?

Not always. Many of our roles don't need previous experience, just the right values and a willingness to learn. If you're new to care, you will have training, support and guidance from day one to help you feel confident in your role and keep building your skills.

Do you offer flexible working hours at Sanctuary Care?

Yes, we offer a range of working patterns, including full-time, part-time and bank roles, depending on the position and the needs of the home. If flexibility is important to you, we would encourage you to talk about this at interview so we can help you find the right fit where possible.

What salary and benefits do Sanctuary Care roles offer?

We offer competitive salaries, which are included in our job adverts so you know what to expect before you apply. We also offer a range of benefits, including pension support, wellbeing resources, discounts, and training and development opportunities. You can find more detail on our rewards and benefits page.

Can I apply for a care home role if I am under 18?

Yes, we do offer some roles to people aged 16 or 17. The recruitment process is similar, although there are additional legal safeguards around working hours and the type of tasks you can do. We'll explain this clearly during the process.

Do you offer visa sponsorship for care home jobs at Sanctuary Care?

For most care home roles, applicants will need to already have the right to work in the UK. In limited cases, some Registered Nurse roles may be considered for the Skilled Worker visa sponsorship, depending on current government guidance and the role available.

What if I cannot find a vacancy at the Sanctuary Care home I want to work in?

If there is no advert for that home, it usually means there are no live vacancies there at the moment. You can sign up for job alerts to hear when new roles become available, or check back again soon as vacancies are updated regularly.

Can I volunteer or do work experience at Sanctuary Care?

Yes, we offer volunteering and work experience opportunities across our homes, depending on availability. The best place to start is our volunteering page, where you can find more information and details on how to get in touch.


Applying and interviewing

From your application to your interview, we want the process to feel clear and straightforward. These FAQs explain what to expect and how to prepare.

How do I apply for a role at Sanctuary Care?

You can apply online through our careers site by searching for a role and completing the application form. In some cases, paper application forms may also be available through a local Sanctuary Care home.

Can I apply for more than one role at Sanctuary Care?

Yes, if there is more than one role that feels right for you, you can apply for each one separately. Just make sure your application shows why you are a good fit for that specific role.

What happens after I submit an application?

Once you have applied, the hiring team will review your application against the role requirements. If your application is shortlisted, you'll be contacted about the next stage. If you're not successful this time, look out for future roles that match your experience and interests.

Can I ask for reasonable adjustments during the recruitment process?

Yes. If you need any reasonable adjustments during the application or interview process, please let us know. We want the process to be accessible and supportive, and our Talent Team will work with you to make sure you have what you need.

What will my interview be like?

This will depend on the role, but most interviews usually last around an hour. As part of our commitment to inclusive recruitment, we use values-based interview frameworks, asking questions to understand how your experience and approach align with our values. You’ll also have time to ask questions about the role and what it’s like to work with us.

How can I prepare for an interview at Sanctuary Care?

Take time to read the job advert and learn a little about Sanctuary Care before your interview. Think about why the role interests you, what you would bring to it, and any examples you can share from work, study or everyday life. It's also worth planning your journey in advance to make sure you can get there on time.

How long will it take to hear back after my interview?

We aim to keep people updated as quickly as possible, usually within around a week. Sometimes it can take a little longer if we are interviewing several candidates, but you're welcome to contact the interview panel at the home if you would like an update.


Checks and onboarding

If you are offered a role, there are a few important steps before you start. These FAQs explain what checks are needed and what happens next.

How soon can I start after being offered a role?

We aim to agree a start date as soon as possible after an offer is made. Before you start, we need to complete the relevant pre-employment checks, including references and an enhanced DBS check where required. Once everything is in place, we'll confirm your start date with you.

What checks do I need to complete before starting work?

This will depend on the role, but pre-employment checks may include proof of identity, right to work checks, references and a DBS or PVG check where needed. Our team will guide you through what's required and what you need to send. Check out our onboarding process page for more information.

What documents do I need for my DBS check?

You will usually need documents that confirm your identity, address and date of birth. This might include a passport or driving licence, a recent bank statement or utility bill, and any documents relating to a change of name if relevant. We'll let you know exactly what is needed during the process.

What happens if I cannot provide a reference from an employer?

If you cannot provide an employer reference, we may ask for professional character references instead. These should be from people who know you in a professional, educational or community setting and are not related to you.

What support will I get when I start?

From day one, you'll have support to help you settle in and feel confident in your role. This includes induction, training, mentoring, guidance from your manager, and support from the people around you day to day. We want you to feel prepared, welcomed and able to grow from the start.


Working with us

A career with Sanctuary Care is about more than getting started. These FAQs cover the support, development and day-to-day experience that help people build their careers with us.

What training and development opportunities are available at Sanctuary Care?

We offer training and development to help you build your skills and grow in your role. This may include induction, mandatory training, recognised qualifications, role-specific learning and opportunities to progress into senior or leadership roles.

How does Sanctuary Care support wellbeing?

We know that feeling supported makes a real difference at work. That's why we offer a range of wellbeing support, which may include an Employee Assistance Programme, health and wellbeing resources, and practical support to help you feel your best in and outside of work. Read more on our rewards and benefits page.

What support will I have day to day in my role?

Support looks different depending on your role, but it includes guidance from managers, learning on the job, and being part of a team where people look out for each other. It's about having the support you need to feel confident, do your job well and keep moving forward.

What career progression is possible at Sanctuary Care?

That will depend on your role and the direction you want to take, but there are opportunities to keep learning, grow your experience and progress over time. Whether you're just starting out or looking for your next step, we want you to feel supported to build a career that works for you. Read more on our career development page.


Looking for more?

Onboarding process

What to expect when you join us

Working with us

Learn what it’s like to work with us

Career development

Grow your career


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