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As registered care homes, we are regulated and inspected by either the CQC (in England and Wales) or CI (in Scotland). After an inspection, a report which details the inspector’s findings will be produced. The most recent copy of our inspection report is located in the reception area of the home. Alternatively a copy can be accessed from the CI or CQC website www.cqc.org.uk or enquiries@careinspectorate.com.

The Registered Provider of this home is:

Sanctuary Care Limited, Chamber Court, Castle Street, Worcester, WR1 3ZQ

Telephone: 0800 917 0478

Email: care@sanctuary-housing.co.uk

Our Regulator in England and Wales:

CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

Telephone: 03000 616 161

Email: enquiries@cqc.org

Our regulator in Scotland:

Care Inspectorate, Compass House, 11 Riverside Drive, Dundee, DD1 4NY

Telephone: 0345 600 9527

Email: enquiries@careinspectorate.com



Update from Sarah Clarke-Kuehn (Visits) – Group Director Sanctuary Care 29 May 2020

Update from Sarah Clarke-Kuehn (Financial reassurance) – Group Director Sanctuary Care 20 May 2020

Update from Sarah Clarke-Kuehn – Group Director Sanctuary Care 12 May 2020

Update from Sarah Clarke-Kuehn (Testing) – Group Director Sanctuary Care 7 May 2020

Update from Sarah Clarke-Kuehn (PPE) – Group Director Sanctuary Care 30 April 2020

Update from Sarah Clarke-Kuehn (Food) – Group Director Sanctuary Care 27 April 2020

Update from Sarah Clarke-Kuehn (Visits and PPE) – Group Director Sanctuary Care 15 April 2020

At Sanctuary Care our number one priority is to keep our residents, their relatives and our staff safe.

With the increasing number of reported cases of Coronavirus in the UK, we have taken the difficult decision to minimise all non-essential visits to our residential and nursing homes until further notice. These include routine visits from loved ones and friends, entertainers, hairdressers, volunteers, work experience students and school parties.

We have not taken this decision lightly and understand this will be upsetting for relatives who want to visit loved ones. We do feel this is the best way to keep our residents safe and is one of many proactive, preventative measures we are taking to stop this infection getting into our homes.

We do hope you understand why we are taking these precautions. Please don’t hesitate to call if you would like to speak to us directly if you have any questions or concerns.

Read our notice