Howard House shines with exceptional Care Inspectorate report

The team and residents at a not-for-profit Sanctuary Care home in Kilmarnock are celebrating the home’s glowing Care Inspectorate (CI) report.    

Howard House Care Home has received stand-out ‘Very Good’ ratings in both areas of its recent report following an unannounced inspection, including how well the team support people’s wellbeing, and the quality of the staffing team.  

Key highlights in the report reflected how the long-serving, strong and united team care for residents with “kindness and compassion”.  It praised them for working in a “person-centred way that promoted comfort, dignity and choice”.

The staff received high praise from both residents and their loved ones alike, with comments including: “the team are great; they look after her very well", “there is always something happening," and "the manager is brilliant.”

Other comments included: “The team are all very welcoming and it's the same consistent faces we see", "this is reassuring for us as a family", “we feel listened to” and "they are always respectful and do a great job".

When talking about how well the team support residents’ wellbeing, it explained how they receive truly person-centred care, and felt “respected and listened to because their wishes and preferences were used to shape how they are supported.”

Another of many highlights includes how residents’ “wellbeing and sense of worth was enhanced by staff who are knowledgeable about and value their contribution”.

The experiences residents enjoy was another key stand-out area, with the team praised for their dedication to supporting residents to remain connected to the community outside their home. The report highlighted how residents enjoy activities which “reflected their interests and aspirations”. It revealed how they were supported to “maintain and develop their interests and what mattered most to them”, with activities that “generated a strong sense of fun, connection, and community”.

Speaking of her delight at the report Susan Orr, home manager at Howard House said: “I couldn’t be prouder of our team, who are passionate about enriching the lives of our residents every single day.  

“These ratings reflect the devotion, compassion and consistency they show in the amazing care they provide, and I am delighted to see their hard work reflected in such positive feedback.”

For more about life at Howard House, visit Howard House Care Home | Kilmarnock, Ayrshire