Sanctuary Group aims to provide websites that are accessible and usable by the widest possible audience. We strive to ensure that people of all abilities and needs can access the information we provide online via a variety of browsers and technologies.
Based on accessibility standards and guidelines, as well as feedback from our residents and website visitors, we actively work to continually improve the accessibility and usability of our websites.
This website contains many features to help users navigate easily, but if you have any problems accessing our website, please email: email@example.com and let us know about the issues you experienced.
Our websites can be viewed on any browser or device but, for the best possible experience we recommend the latest version of the following browsers:
- Google Chrome
- Internet Explorer
Whether you are using a Smartphone, Tablet, PC or Mac, BrowseAloud will provide the reading support tools you require for free. BrowseAloud reads web pages aloud for people who find it difficult to read online.
BrowseAloud may be helpful to:
- Anyone with low literacy skills or dyslexia
- People who don't have English as a first language
- Those with some visual impairment
- Anyone who would prefer to listen to text rather than read it.
BrowseAloud reads website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice. For more information and support with using BrowseAloud, visit our BrowseAloud page.
If you would like to translate this website into another language, the ‘select language’ option accesses Google Translate, which translates English into 64 languages.
Please note that Sanctuary Group is not responsible for the content of Google Translate and cannot guarantee the reliability of the translations provided.
Help with downloading documents
Adobe Acrobat and PDF files
Adobe Acrobat is a popular document exchange medium. It works on the principle that documents produced in most software packages can be transformed into a .pdf file (the Adobe Acrobat format) and then read by the free reader package available from Adobe called Adobe Acrobat Reader. A key advantage is that it preserves all the formatting of the original file, including images, font and layout.
The PDF files on our website are downloadable across all browsers, but cannot be viewed in IE8. If you use IE8, we recommend that you upgrade to IE9 or later to ensure you can access all the PDFs on our website.
To read the documents you must first download the reader software from the Adobe Website.
Adobe Acrobat reader as a helper application
You can add Acrobat Reader as a helper application to your browser so that it will launch automatically when you try to access a pdf file online.
If you have a visual impairment you can find more information on accessibility and PDF files by visiting the Access Adobe Website.
Screen size and colour
Our websites can be viewed on a range of different screen sizes and can be changed to suit each user. To help people find information more easily, our websites have a search facility and sitemap, as well as a number of colour and graphic-based navigational cues.
Controlling text and colours in your web browser
You can also specify the font sizes, styles and colours and foreground and background colours of web pages displayed on your computer screen.
This is useful for those:
- With impaired vision
- Needing a larger font size
- Needing high-contrast colours
You can configure most common internet browsers to use the colours and fonts you specify, your default Windows colours and fonts, or the settings you specify in your own style sheet.
Further information on how to customise your internet browser can be found on the following links:
- Internet Explorer: https://support.microsoft.com/hub/4338813/windows-help
- Chrome: https://support.google.com/chromebook/answer/177893?hl=en
- Firefox: https://support.mozilla.org/en-US/kb/accessibility-features-firefox-make-firefox-and-we
- Safari: https://www.apple.com/safari/features.html
Web Content Accessibility Guidelines
The Web Content Accessibility Guidelines (WCAG) 2.0 are the internationally recognised benchmark for building accessible websites. WCAG 2.0 explains how to make web products more accessible for people with disabilities and other access challenges. Conformity to these guidelines also makes web products more user-friendly for all people.
WCAG 2.0 has three levels of accessibility (A, AA and AAA). We aim to meet Priority 1 to Success Criteria Level 2 (A) and where possible we strive to conform to Level 2 (AA).
Exceptions to WCAG 2.0 (A) Conformance
Feedback from visitors to this website has informed us that:
- Most people prefer to open an external link in a new window. Therefore, the wishes of our users have taken preference over conformance with some of the links on this website.
- Some people have problems with the care enquiry forms which open in a pop-up window. If you have problems opening pop-ups, or your browser is set to disable these windows, you can submit an enquiry via the enquiry form on the Contact us page.
- Some people are not aware that the logo on a website is a link to the home page. To help visitors navigate this website as easily as possible, a 'home page' link has been added in the top level navigation bar.
Web Standards and Technologies
This website aims to meet W3C standards for HTML and CSS and these technologies are relied upon throughout the site. We strive to ensure this web product is fully functional when the CSS is disabled.
This website has also been constructed according to the recommendations contained in BS (British Standard) 8878 throughout its development life cycle.
Exceptions to Web Standards and Technologies
When third party applications have been embedded into this website the WCAG 2.0 (A) compliance cannot be guaranteed. Current third party applications used include Google Translate, Google Maps, YouTube and other functional elements such as the slide shows.
This Accessibility statement was issued in November 2015.