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Care home admissions during the Covid-19 pandemic

We would like to reassure you that you can still come and live in one of our residential or nursing homes during this Covid-19 pandemic. We are working with hospitals, healthcare professionals, local authorities and family members to ensure safe admission into your chosen home albeit with some temporary restrictions in place. 

Below you will find some questions and answers which may be useful when you are considering coming to live in one of our homes during this time. If you would like further information please do not hesitate to get in touch with us by calling 0800 917 0478 or enquiring online. The Enquiry Team are here to help.

Your doors are closed to non-essential visits.  How will I be able to view the home and my relatives’ new bedroom?

We are following the government’s advice and have made the difficult decision to minimise visits, only allowing emergency medical visits at the moment. This means our usual ‘show-around’ of the home cannot happen at this time.  We can however, use our iPads to give you and your loved one a virtual tour of the home and the bedroom. During your virtual tour we can tell you about mealtimes, activities in the home, introduce you to some staff and give you a flavour of day to day life.

How will you do the care assessment during Covid-19?

All new residents have a pre-admission assessment to ensure we have a full understanding of care needs, personality, likes and dislikes. During the Covid-19 pandemic these will be conducted via Facetime, Skype, Zoom or telephone – preferably with the prospective resident and somebody else present.

Will my loved one be tested for Covid-19 before being admitted to the care home?

If your loved one is coming from a hospital setting they should be tested whilst in hospital and prior to discharge. There is currently no need for your loved one to be tested if they are coming from a private home environment but please take your GPs advice on this

What will happen on the day of admission into the care home during Covid-19?

On the day of admission you can bring your loved one to the home but unfortunately we can only allow the resident to enter the home. We understand this is an extremely emotional time but we hope you understand that the safety of all in the home is paramount. All new residents joining the care home during the Covid-19 pandemic will need to isolate in their room for the first 14 days of their stay. This is to ensure they do not begin to display symptoms of the virus and put others at risk.

During this period we encourage you to stay in touch with your loved one via the phone and social media.  We have iPads in the home and will help your loved ones with video calls if preferred. Our residents really value the letters, posters and messages of encouragement from friends and the community and they certainly bring a smile to the staffs’ faces during this time. Its heartening to see the resilience and steadfastness of our home families at the moment and would like to reassure you that even though these times are certainly strange, your loved one will be cared for and will build relationships and make new friends in the home over time. There are lots of examples of home-life during the pandemic on our news page.



Update from Sarah Clarke-Kuehn (Financial reassurance) – Group Director Sanctuary Care 20 May 2020

Update from Sarah Clarke-Kuehn – Group Director Sanctuary Care 12 May 2020

Update from Sarah Clarke-Kuehn (Testing) – Group Director Sanctuary Care 7 May 2020

Update from Sarah Clarke-Kuehn (PPE) – Group Director Sanctuary Care 30 April 2020

Update from Sarah Clarke-Kuehn (Food) – Group Director Sanctuary Care 27 April 2020

Update from Sarah Clarke-Kuehn (Visits and PPE) – Group Director Sanctuary Care 15 April 2020

At Sanctuary Care our number one priority is to keep our residents, their relatives and our staff safe.

With the increasing number of reported cases of Coronavirus in the UK, we have taken the difficult decision to minimise all non-essential visits to our residential and nursing homes until further notice. These include routine visits from loved ones and friends, entertainers, hairdressers, volunteers, work experience students and school parties.

We have not taken this decision lightly and understand this will be upsetting for relatives who want to visit loved ones. We do feel this is the best way to keep our residents safe and is one of many proactive, preventative measures we are taking to stop this infection getting into our homes.

We do hope you understand why we are taking these precautions. Please don’t hesitate to call if you would like to speak to us directly if you have any questions or concerns.

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