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Preface content

The Manse Residential Care Home in South Norwood

11 South Norwood Hill, South Norwood, London, SE25 6AA
Dementia care
Residential care
Respite care

Care home admissions during the Covid-19 pandemic

Safe admissions into our care homes includes the option for new residents to self-isolate in the comfort of their own home for 11 days, before joining us in the care home where they will be tested for Covid-19 and supported to self-isolate for 3 more days until the result of the test is known.


Our welcoming care home is located in a residential area of South Norwood, on the outskirts of Croydon, Surrey. On the main bus route into Croydon, it’s within easy reach of a vibrant community, while being tucked away from the hustle and bustle.

The team pride themselves on creating what feels like a large extended family. Loved ones and friends often comment that they love the family feel of our care home and the fact that nothing is ever too much trouble for staff. We think this is what makes us truly special. Our dedicated and trusted team provides residential care, dementia care and respite care in the comfort of our beautiful care home. We care for our residents as if they were members of our own family and fully respect their wishes.

Award-winning care home manager

With 27 years’ experience in the care sector, home manager Veronica McCleary is a shining star. She has even won an annual award for the kindness, care and compassion she shows her residents and team. Veronica was crowned the overall winner of Sanctuary’s Employee of the Year awards, after beating hundreds of nominees. She said of the accolade: “The award is not just for me, it’s for the team because without their support I would never have achieved what I have done. It’s amazing and I feel much appreciated.”

The Manse has some fantastic facilities, including a light and airy conservatory which is a peaceful spot of the home. Residents often enjoy group and one to one activities here, or simply sit back and relax in the warmer months, spending time together or with their visitors.

Elsewhere, there is a hairdressing salon in the heart of the care home. A hairdresser from Croydon visits every Tuesday for a spot of pampering during appointments with the residents. If they wish they can book their own appointments as they would have done before moving into residential care, enhancing that sense of independence.

Outside the home, there are tranquil sensory gardens which are a peaceful spot in the heart of South Norwood. They are landscaped with raised flower beds for our residents who like to do a spot of light gardening. The front grounds also include a glorious Victorian gazebo, providing a shaded seating area for people to sit back and relax during the warmer months.

The residents have their very own gardening club, which is wonderful for both those in residential and dementia care. The raised flower beds mean residents who have restricted mobility, or are in wheelchairs, can still rekindle a pastime they may have enjoyed before moving to The Manse.

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Stories from the home

The Manse care home Manager

Award winner

Home Manager Veronica won the Sanctuary annual staff award for the kindness, care and compassion she shows her residents and team.

Sanctuary Care resident Gordon Byrne

A nephew’s review:

“Whilst at the home, he received first class attention from all the staff, who treated him with civility and kindness”.

Facilities at this home

Accommodation

  • Conservatory
  • Dining room
  • Ensuite
  • Hairdressing salon
  • Lounges
  • Wheelchair accessible garden
  • Wifi

Activities

  • Arts and crafts
  • Children visits
  • Day trips
  • Gardening
  • Movies
  • Pamper sessions

Care and support

  • Chiropody
  • Hairdressing
  • Home cooked meals
  • Physiotherapy
  • Podiatry
  • Respite Care
Care staff

Ready to know more?

Get help every step of the way, contact us below to get information or advice.

Address

11 South Norwood Hill
South Norwood
London
SE25 6AA
Travelling to see us? View home on Google Maps

Drive time to home

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CORONAVIRUS UPDATE:
NOTICE TO VISITORS

New residents can either self-isolate in their own home before coming to the care home, or join us and then self-isolate*.

Sanctuary Care new admissions information

Find out more*

Update from Sarah Clarke-Kuehn (Customer reassurance) – Group Director Sanctuary Care 26 June 2020

Update from Sarah Clarke-Kuehn (Self-isolation) – Group Director Sanctuary Care 16 June 2020

Read our notice