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The Manse Residential Care Home in South Norwood

11 South Norwood Hill, South Norwood, London, SE25 6AA
Residential Care
Dementia care
Respite care

The Manse is our welcoming care home is located in a residential area of South Norwood, on the outskirts of Croydon, Surrey. On the main bus route into Croydon, it’s within easy reach of a vibrant community, while being tucked away from the hustle and bustle.

Our dedicated and trusted team provides residential care, dementia care and respite care in the comfort of our beautiful care home. We care for our residents as if they were members of our own family and fully respect their wishes.

Proud to be vaccinating our residents sticker

Icon indicating safe admissions Safe admissions

Safe admissions into our care homes include the option for new residents to self-isolate in their own home before joining us.

Icon indicating virtual tours Virtual tours

Our virtual tours enable you to find out more about life in our care home and ask any questions you may have to a senior member of our team.

Icon indicating safe visitations Safe visiting spaces

Our home has a pre-bookable designated visiting space to enable families to visit their loved ones safely. Please contact our home directly to pre-book.

The team pride themselves on creating what feels like a large extended family. Loved ones and friends often comment that they love the family feel of our care home and the fact that nothing is ever too much trouble for staff. We think this is what makes us truly special.

Award-winning care home manager

With 27 years’ experience in the care sector, home manager Veronica McCleary is a shining star. She has even won an annual award for the kindness, care and compassion she shows her residents and team. Veronica was crowned the overall winner of Sanctuary’s Employee of the Year awards, after beating hundreds of nominees. She said of the accolade: “The award is not just for me, it’s for the team because without their support I would never have achieved what I have done. It’s amazing and I feel much appreciated.”

The Manse has some fantastic facilities, including a light and airy conservatory which is a peaceful spot of the home. Residents often enjoy group and one to one activities here, or simply sit back and relax in the warmer months, spending time together or with their visitors.

Elsewhere, there is a hairdressing salon in the heart of the care home. A hairdresser from Croydon visits every Tuesday for a spot of pampering during appointments with the residents. If they wish they can book their own appointments as they would have done before moving into residential care, enhancing that sense of independence.

Outside the home, there are tranquil sensory gardens which are a peaceful spot in the heart of South Norwood. They are landscaped with raised flower beds for our residents who like to do a spot of light gardening. The front grounds also include a glorious Victorian gazebo, providing a shaded seating area for people to sit back and relax during the warmer months.

The residents have their very own gardening club, which is wonderful for both those in residential and dementia care. The raised flower beds mean residents who have restricted mobility, or are in wheelchairs, can still rekindle a pastime they may have enjoyed before moving to The Manse.

Pricing information

It is usual for residents in care homes to contribute to the cost of their own care. Some people have the resources to pay for their care in full, whilst others make means-tested contributions. Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to truly understand the level of care and support needed. Our 2021 weekly care fees for residential care start from £960 but maybe in the region of 20% more*, dependent on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options. *If you require more specialist care such as 1-2-1 support your weekly fee could be higher.

How do I find out more about paying for care?

We have dedicated advisors in our Care Enquiry Hub, who can signpost you regarding funding care and give you more information about the home. If you would like to speak to them directly please call 0800 917 0478. If you are interested in viewing the home and speaking to a member of staff directly, we can also give you a remote ‘show around’ with a virtual tour.

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Facilities at this home

Accommodation

  • Conservatory
  • Dining room
  • Ensuite
  • Hairdressing salon
  • Lounges
  • Wheelchair accessible garden
  • Wifi

Activities

  • Arts and crafts
  • Children visits
  • Day trips
  • Gardening
  • Movies
  • Pamper sessions

Care and support

  • Chiropody
  • Hairdressing
  • Home cooked meals
  • Physiotherapy
  • Podiatry
  • Respite Care

Stories from the home

The Manse care home Manager

Award winner

Home Manager Veronica won the Sanctuary annual staff award for the kindness, care and compassion she shows her residents and team.

Sanctuary Care resident Gordon Byrne

A nephew’s review:

“Whilst at the home, he received first class attention from all the staff, who treated him with civility and kindness”.

Care Quality Commission logo

Infection Prevention and Control Inspection Report

Review our latest CQC IPC inspection report (PDF 65KB) for The Manse. Please refer to page 5 for regulator comments.

Care staff

Ready to know more?

Get help every step of the way, contact us below to get information or advice.

Address

11 South Norwood Hill
South Norwood
London
SE25 6AA
Travelling to see us? View home on Google Maps

Drive time to home

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We are welcoming new residents safely

Find out more on our response to Covid-19, ensuring safe care, admissions and care home visits:

Covid-19