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Enriching lives

To truly enrich our residents’ lives we look beyond their physical and emotional care needs. We look at what makes every person unique. From the life they have experienced before moving into our care home, the people close to their hearts, their passions and dreams yet to be fulfilled, even those quirky habits that make their loved ones smile. Knowing this enables our teams to deliver care that is truly personalised to each and every person.

Everyone is unique

Knowing who a person is inside and out is essential to ensuring they are happy and fulfilled. We take the time to get to know our residents and what makes them smile so that every moment we spend with them, we are able to deliver care that is truly person-centred. Our staff can make such a positive difference to someone’s life by simply knowing who they are.

Take Dot at our Brambles Residential Care Home in Redditch. She has a life-long passion for baking, so the home’s activities leader Fiona supports her to hold fortnightly ‘Baking with Dot’ sessions with her fellow residents. Wearing her own personalised apron, Dot relishes the opportunity to share her culinary skills.

At our Regent Residential Care Home in Worcester, knowing how much one of her residents, Val loves swimming, care assistant Karen comes in on her day off every two weeks to take her to the local pool. Val says: “When I get in the water I never want to get out!”.

Food for thought

For many of our residents, good food really does feed the soul. Mealtimes are a real highlight of the day and enriching our residents’ lives is as important to our chefs as our care staff. At the heart of every day is a great menu, from the traditional Sunday roast with all the trimmings, followed by a hearty home-baked apple pie, to the freshly prepared curry with home-made chapattis, which is typical at our Asra House Residential Care Home in Leicester. No day is complete without afternoon tea, accompanied by freshly made sweet treats.

Empowering our residents

Our teams support residents to share their passions with others, like Beryl, a retired fitness instructor who leads gentle exercise classes to keep her fellow residents nimble. Or David, who buddies up with children from a local primary school, helping them to read. We also have some exceptionally talented staff who share their passions, like Louie who plays the piano and sings to his residents. And former hairdresser Jemma who makes sure her residents always look their best for special occasions.

We work in our residents’ homes; our residents don’t live where we work. We embrace their families and friends, encouraging them to make themselves at home. Some of our residents’ loved ones volunteer in our homes, like 10-year-old Tiegan, who volunteers at Chadwell House Residential Care Home in Essex, where her beloved great grandmother Sarah lives.