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Enriching lives with our teams

No matter what role staff may have within our care homes, every single person has a crucial part to play in enriching our residents’ lives. Whether an activities leader supporting someone to enjoy their favourite pastime or a chef recreating a beloved dish that reminds a resident of their childhood, we all pride ourselves on making the people we care for smile.

Care bespoke to every individual

Our teams work closely with our residents and those closest to them to prepare detailed person-centred care plans which are continuously updated. Relatives who have been carers at home can rest assured that we know those all important details. We can continue to care for their loved one, enabling carers to go back to being sons, daughters, husbands, wives and partners again.

We are dedicated to continually developing our staff and have our own Learning and Nurse Development Team, ensuring we retain staff, providing that all-important continuity of care for our residents.

The staff we employ are more than just exceptionally kind and caring, they are devoted to enriching our residents’ lives. As no two people are the same, the way they achieve this is different for every resident. It could be simply through the activities and experiences they create, the way they embrace family and friends into the heart of the home or how they support residents to remain connected to their community.

Feeling happy and fulfilled

Each of our homes has a person (s) dedicated to supporting our residents to enjoy hobbies and activities. Some residents thrive on sociable group activities, for example school children joining us for arts and crafts or music groups. While others prefer one-to-one time, perhaps a relaxing hand massage while chatting about days gone by or catching up on the day’s news.

The lengths our staff will go to for our residents is quite remarkable. From wading through 1m deep snow to get to work in the winter, leaping out of a plane to raise money for the home’s activities fund or simply coming in on a day off to help with a special event.

Our teams empower our residents’ independence. Some of our residents are representatives at staff meetings and others sit on the panel when prospective staff are interviewed.

Our highly talented chefs

Mealtimes are a highlight of the day for so many of our residents, who enjoy delicious home-cooked meals every day. There are always freshly baked sweet treats for afternoon tea and our catering teams love to create cakes for birthdays and special occasions. Every year we showcase the skills of our talented chefs in Sanctuary Care’s Masterchef  competition. Our chefs go head to head in a two-course cook off to win the coveted title.

At our head office we have a large central support team, who include experts in everything from finance to recruitment, enabling the people caring for our residents to have even more time to spend with them. At Sanctuary Care we are also rolling out kradle, our own electronic care planning app to every single one of our homes, which frees up even more time for our staff to spend with our residents, because they are updating their care plans at the point of care instead of spending time filling out paperwork.

Billy Pattison, Nursing Associate Apprentice

Meet our Nursing Associate Apprentice

As we interview Billy Pattison, we are in the middle of the global Coronavirus pandemic. Never before could Billy or any of his colleagues imagine what working during these unprecedented times would be like.

Read Billy's story
Raycel Apsay

Raycel’s passion for nursing

We chat about what Raycel about why she loves her job and why the team at The Rosary are like her second family.

Read Raycel's story
Fiona helping to bake with a resident at Brambles Residential Care Home

Our Activities Coordinator

Bringing her residents happiness and joy, as well as creating meaningful moments for them to cherish, drives Fiona.

Hear from Fiona
Marcella Field poses with her winning meal

Our award winning head chef

Making her residents smile with fabulous food is what inspires Marcella, who has been crowned winner of Sanctuary Care’s Chef of the Year contest five times.

We chat to Marcella


Update from Sarah Clarke-Kuehn (Financial reassurance) – Group Director Sanctuary Care 20 May 2020

Update from Sarah Clarke-Kuehn – Group Director Sanctuary Care 12 May 2020

Update from Sarah Clarke-Kuehn (Testing) – Group Director Sanctuary Care 7 May 2020

Update from Sarah Clarke-Kuehn (PPE) – Group Director Sanctuary Care 30 April 2020

Update from Sarah Clarke-Kuehn (Food) – Group Director Sanctuary Care 27 April 2020

Update from Sarah Clarke-Kuehn (Visits and PPE) – Group Director Sanctuary Care 15 April 2020

At Sanctuary Care our number one priority is to keep our residents, their relatives and our staff safe.

With the increasing number of reported cases of Coronavirus in the UK, we have taken the difficult decision to minimise all non-essential visits to our residential and nursing homes until further notice. These include routine visits from loved ones and friends, entertainers, hairdressers, volunteers, work experience students and school parties.

We have not taken this decision lightly and understand this will be upsetting for relatives who want to visit loved ones. We do feel this is the best way to keep our residents safe and is one of many proactive, preventative measures we are taking to stop this infection getting into our homes.

We do hope you understand why we are taking these precautions. Please don’t hesitate to call if you would like to speak to us directly if you have any questions or concerns.

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