Sanctuary Care home in Basingstoke rated ‘Good’ by CQC

A Hampshire Sanctuary Care home has received a ‘Good’ rating from the Care Quality Commission (CQC), following a recent inspection.

Basingfield Court Residential Care Home, in Old Basing, provides support, accommodation and personal care for up to 52 people, including some who live with dementia.

The rating was awarded by the health and social care regulator based on the home’s levels of care, safety, effectiveness, leadership and responsiveness.

Residents told inspectors that they felt safe at Basingfield Court. One resident said: “At home I used to have falls but I have not had any here as staff will walk with me and that makes me feel safe.”

Staff were praised for making the most of moments throughout the day to speak to residents in a kind and friendly way, making them feel valued and responding quickly if they needed assistance.

One resident said: “I am very happy here, the staff are wonderful. I get on well with them and they chat and share a joke. Some are like family to me.”

Inspectors were told by residents that staff treated them with respect. One resident said: “They (staff) treat you the way they would want their own family treated.”

It was noted that staff continually asked permission before giving any care, upholding residents’ dignity, privacy and independence. People’s changing needs were reviewed regularly and reflected in care plans.  

Several opportunities for residents to take part in activities were apparent during the inspection, including gardening, supper club, baking sessions, social events and links with the community.

Home manager Julie Hynd said: “Our team work really hard to deliver person-centred care and I’m pleased this has been recognised during this inspection.”