Three Worcestershire care homes are toasting success after being given ‘Good’ ratings by the Care Quality Commission (CQC).
All three homes, which are managed by Sanctuary Care, were scored for their levels of care, safety, leadership, effectiveness and responsiveness.
Ravenhurst was specifically praised for its end of life care, earning an ‘Outstanding’ rating in the responsiveness category.
One relative said of the care provided to a family member at the Lickhill Road North home: “Their room was so peaceful. Staff hugged me and this meant more to me than a thousand words would have, and it gave me the strength to climb those stairs one final time.”
At each home, residents were involved in the planning of their personal care, the reports said, and both residents and relatives spoke highly of the care received.
The CQC also saw how Sanctuary Care is developing an in-house electronic care planning app, known as kradle, which enables staff to update records at the point of care, reducing paperwork and devoting more time to residents.
Staff were trained regularly, the reports noted, and the culture created within the homes promoted high quality, person-centred care.
Inspectors from England’s health and social care regulator also found that medicines were managed safely and that residents had a variety of choices at meal times.
Jo Butler, Sanctuary Care’s regional manager, said: “I am delighted that three of our Worcestershire care homes have been recognised by the CQC in this way.
“Our staff take immense pride in providing person-centred care which will enrich their lives and these ratings are testament to that.”