The Sanctuary Care home, which can care for up to 68 people, was judged on its care, safety, effectiveness, response and leadership during the unannounced visit, achieving a ‘Good’ rating in all five categories.
Inspectors highlighted the kind and caring ways staff treated residents and how well they promoted safety and wellbeing within the home.
One resident said: “It’s like a five-star hotel here. The staff are lovely, kind and pleasant.”
The report described staff as “competent, knowledgeable and skilled”, working in a supportive environment led by an approachable and visible registered manager who is “responsive to the needs of residents, relatives and staff”.
Staff were observed giving time to talk with and listen to residents, delivering care in a person-centred way. It was noted that residents were valued as individuals, given choice about their care and supported to live the lives they wanted.
Residents were encouraged to take part in activities and outings of their choice and supported to eat and drink enough food to maintain a balanced diet. One resident commented: “The food is excellent, couldn’t be better.”
It was noted how well staff understood the unique ways in which residents communicated and expressed themselves, which was reiterated by appreciative family members who made regular visits to the service.
Home manager Diane Maughan, said: “I’m thrilled that the CQC has highlighted the kindness of my team, who are all dedicated to providing the best possible care for our residents.
“We look forward to celebrating the good news with everyone at Dalby Court.”