Willow Gardens Residential and Nursing Home in Merseyside

Close to the town centre, Willow Gardens is a home with a wonderful family feel and a fantastic reputation in the Bootle community. Many of our residents grew up here and in the wider Sefton area and because we are known for providing an exceptionally high standard of care; many choose to stay in the area so they can live here.

With a team which provides residential, nursing, palliative and respite care, as our residents’ needs change over time, we have the experience to meet those needs every step of the way. Some members of the team have been with our residential and nursing home for over 10 and even 20 years, providing the continuity of care and familiar and comforting faces that are so important to our residents, and of course those closest to them.

Rated Good in every area by the CQC

The caring nature of the team was something which was highlighted in the home’s recent Care Quality Commission (CQC) report, which rated Willow Gardens ‘Good’ in every one of the five areas inspected. Comments in the report from residents include:

“The staff here are very good, there's a nice atmosphere, it's a happy home'' and “the staff are lovely, there's enough of them and they treat me with respect.''

Comments from relatives included:

''The staff are caring and empathetic; they are in tune with my relative’s needs and always keep me well informed. I feel happy when I leave that they are in safe hands''.

Another area in the report which received high praise indeed was the home’s ‘Resident of the Day’ scheme, where each day a particular resident gets the VIP treatment, from supporting them with the activities they love to do to making their favourite home-cooked dinner! One of the quotes in the report reads:

“The scheme is brilliant, my relative is treated like royalty!''

A ten minute drive from Liverpool city centre, the home has extremely strong links with the Bootle community. Our residents frequently receive visits from youngsters who attend the local college, as well as a gospel choir who fill the residential and nursing home with truly magical sounds. Toddlers from the local nursery are regular visitors, and enjoy singing and doing arts and crafts with the residents. People from local church groups across the Sefton area also visit to carry out religious services especially for our residents.

Outside the home there is so much to do. Some of our residents love to visit the Museum of Liverpool. There are also excursions to Southport Beach as well as Martin Mere Wetland Centre and Knowsley Safari Park. At the end of the summer we are also planning a trip to see the Blackpool Illuminations.

Willow Gardens is run by manager Carol McMillan, who has 20 years’ experience in the care sector. Carol’s passion is promoting living well in later life through active aging. She whole-heartedly believes that with excellent nutrition and hydration, first class care as well as fulfilling and engaging activities that stimulate the mind and body, people living in residential and nursing homes can live life to the full.