A Sanctuary Care home in Canterbury has been awarded a ‘Good’ rating from the Care Quality Commission (CQC), following an unannounced inspection.
Meadow View Residential Care Home, which provides care for up to 60 people in the village of Hersden, was scored for its levels of care, safety, leadership, effectiveness and responsiveness, achieving ‘Good’ in all five categories.
Inspectors described the home as ‘well-led’ with an “open and transparent” culture. Staff treated residents with dignity and respect and delivered “high quality, person-centred care” to help people live independently and have maximum control of their lives.
One relative told inspectors: “They seem to be very good at recruiting the right staff, staff with the right values.”
Another relative said: “My loved one was in hospital for a procedure, when they came out I was amazed how quickly the staff knew about how they needed to be supported, every detail.”
Care plans contained details of each resident’s life history, how they liked to be supported and what was important to them. Staff were seen to adapt their communication for each person and activities were dementia friendly and interactive.
One resident said of the staff: “They know I like a chat, so they take the time to have a cup of tea with me and we chat away.”
A variety of seating areas offered residents a choice of places to spend time and relatives could visit at any time. Meal times were described as sociable, where people listened to music, chatted and ate at their own pace.
Home manager Ian D Chandler said: “I’m really proud of the rating achieved by my team in our latest inspection. We work hard to enrich the lives of our residents and I think that shines through in the report.”