Haven is a beautiful care home located in an attractive residential area of Hatch End in Middlesex. The home is a stone’s throw from Harrow Arts Centre and Pinner Memorial Park, which has a picturesque lake and an ornamental garden.
A care home that feels like family
The team delivers care with kindness and dignity. They care for residents as if they were members of our own family. Nothing is ever too much trouble and we do all that we can to enrich the lives of all our residents, every single day.
Whether that's empowering those living in our residential care suites to continue a hobby they've always enjoyed; or simply providing a one-to-one reminiscence session for residents living with dementia, everything is person-centred to reflect our residents’ individual and unique needs.
This strong team ethos comes from the very top, with a home management team that has over 18 years’ care sector experience.
Rated Outstanding in Responsiveness by CQC
We are so proud that the home has been rated 'Good' in every area inspected in our most recent Care Quality Commission (CQC) report – with an ‘Outstanding’ in responsive! Extracts from the independent regulator’s glowing report include comments from healthcare professionals in Pinner and Harrow, who praised the team for providing “person-centred care”. One comment said they had “achieved remarkable health outcomes for people with chronic conditions, such as diabetes”.
Our residents also had high praise for the team and our wonderful care home, with one of them saying being at the Haven is “like living in a super hotel. You couldn't ask for anything more”. Another said: “The staff are wonderful, they are all very helpful and kind”. A loved one also commented: “This is a fantastic place and I am always welcome. I feel part of the service as well as my relative.”
These comments show how hard the team works to make the loved one of residents feel embraced into life in the home. Haven is a like a family - a caring support network of people who are all here to enrich the lives of our residents.
More than bricks and mortar
Outside the home’s beautiful gardens are complete with a pretty summer house. We also have relaxed seating areas and raised flower beds for our green-fingered enthusiasts to continue their passion for gardening. Residents, including those with restricted mobility or in wheelchairs, can sew seeds and plant beautiful bedding flowers at a comfortable height.
The care home has its very own library, as well as a hairdressing salon. A stylist from Middlesex visits every week to give our residents a well-deserved pamper. The team also treats them to one-to-one pamper sessions, including relaxing hand massages, followed by a manicure. These types of activities are wonderful way to support people to feel fresh and relaxed, and are especially comforting for those living with dementia.
Some of our residents love to take part in the home’s knit and natter group – while we have helped another to learn Latin – no two days are ever the same!
Entertainers from across Pinner visit the home to perform music our residents love from the good-old days. We also have some fantastic volunteers, who dedicate their time to come here and take part in activities. They are also wonderful company for residents who may have family far away.
If you would like more information about our care home or have any questions, please feel free to contact us either via the yellow ‘view phone number’ button above or the yellow ‘contact us’ button below.
We would be delighted to offer you advice or arrange an informal visit to our care home so you can meet our residents and team and see first-hand the excellent services and facilities we have to offer.Contact us