carehome.co.uk group review score
The average from the 75% of Member Records with Review Score
Request brochure
Looking for a care home
0800 917 0478
Make enquiry

Preface content

Haven Residential Care Home in Middlesex

36 - 38 Wellington Road, Hatch End, Pinner, Middlesex, HA5 4NL
Dementia care
Residential care
Respite care

Care home admissions during the Covid-19 pandemic

Safe admissions into our care homes includes the option for new residents to self-isolate in the comfort of their own home for 11 days, before joining us in the care home where they will be tested for Covid-19 and supported to self-isolate for 3 more days until the result of the test is known.

Haven is a beautiful care home located in an attractive residential area of Hatch End in Middlesex. The home is a stone’s throw from Harrow Arts Centre and Pinner Memorial Park, which has a picturesque lake and an ornamental garden.

A care home that feels like family

The team delivers care with kindness and dignity. They care for residents as if they were members of our own family. Nothing is ever too much trouble and we do all that we can to enrich the lives of all our residents, every single day.

Whether that's empowering those living in our residential care suites to continue a hobby they've always enjoyed; or simply providing a one-to-one reminiscence session for residents living with dementia, everything is person-centred to reflect our residents’ individual and unique needs.

This strong team ethos comes from the very top, with a home management team that has over 18 years’ care sector experience.

Rated Outstanding in Responsiveness by CQC

We are so proud that the home has been rated 'Good' in every area inspected in our most recent Care Quality Commission (CQC) report – with an ‘Outstanding’ in responsive! Extracts from the independent regulator’s glowing report include comments from healthcare professionals in Pinner and Harrow, who praised the team for providing “person-centred care”. One comment said they had “achieved remarkable health outcomes for people with chronic conditions, such as diabetes”.

Our residents also had high praise for the team and our wonderful care home, with one of them saying being at the Haven is “like living in a super hotel. You couldn't ask for anything more”. Another said: “The staff are wonderful, they are all very helpful and kind”. A loved one also commented: “This is a fantastic place and I am always welcome. I feel part of the service as well as my relative.”

These comments show how hard the team works to make the loved one of residents feel embraced into life in the home. Haven is like a family - a caring support network of people who are all here to enrich the lives of our residents.

More than bricks and mortar

Outside the home’s beautiful gardens are complete with a pretty summer house. We also have relaxed seating areas and raised flower beds for our green-fingered enthusiasts to continue their passion for gardening. Residents, including those with restricted mobility or in wheelchairs, can sew seeds and plant beautiful bedding flowers at a comfortable height.

The care home has its very own library, as well as a hairdressing salon. A stylist from Middlesex visits every week to give our residents a well-deserved pamper. The team also treats them to one-to-one pamper sessions, including relaxing hand massages, followed by a manicure. These types of activities are a wonderful way to support people to feel fresh and relaxed and are especially comforting for those living with dementia.

Some of our residents love to take part in the home’s knit and natter group – while we have helped another to learn Latin – no two days are ever the same!

Entertainers from across Pinner visit the home to perform music our residents love from the good-old-days. We also have some fantastic volunteers, who dedicate their time to come here and take part in activities. They are also wonderful company for residents who may have family far away.

Read moreRead less

Stories from the home

Care Quality Commission logo

COVID-19 Emergency Support Framework

Review our latest CQC engagement and support call framework information sheet (PDF 337KB) for Haven.

Hallway at Haven care home

Your own front door

Haven is our residents’ home and that’s why they have their own front door and ‘house’ number.

Welcoming lounges at Haven care home

Welcoming and bright lounges

Our airy lounges are the perfect place to catch up with friends, read a good book or even take part in armchair exercise.

Hairdressers at Haven care home

A head massage anyone?

In the heart of our home we have our very own hairdressing salon, where residents can enjoy treatments and a bit of ‘me time’.

Facilities at this home


  • Dining room
  • Ensuite
  • Hairdressing salon
  • Library
  • Lounges
  • Wheelchair accessible garden
  • Wifi


  • Arts and crafts
  • Day trips
  • Light exercise
  • Movies
  • Nail care
  • Quizzes

Care and support

  • Chiropody
  • Hairdressing
  • Home cooked meals
  • Physiotherapy
  • Podiatry
  • Respite Care
Care staff

Ready to know more?

Get help every step of the way, contact us below to get information or advice.


36 - 38 Wellington Road
Hatch End, Pinner
Travelling to see us? View home on Google Maps

Drive time to home



New residents can either self-isolate in their own home before coming to the care home, or join us and then self-isolate*.

Sanctuary Care new admissions information

Find out more*

Update from Sarah Clarke-Kuehn (Adult Social Care Winter Plan) – Group Director Sanctuary Care 21 September 2020

Update from Sarah Clarke-Kuehn (Visiting) – Group Director Sanctuary Care 14 September 2020

Read our notice