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Preface content

Haven Residential Care Home in Middlesex

36 - 38 Wellington Road, Hatch End, Pinner, Middlesex, HA5 4NL
Residential Care
Dementia care
Respite care

Haven is a beautiful care home located in an attractive residential area of Hatch End in Middlesex. The home is a stone’s throw from Harrow Arts Centre and Pinner Memorial Park, which has a picturesque lake and an ornamental garden.

The team delivers care with kindness and dignity. They care for residents as if they were members of our own family. Nothing is ever too much trouble and we do all that we can to enrich the lives of all our residents, every single day.

Proud to be vaccinating our residents sticker

Icon indicating safe admissions Safe admissions

Safe admissions into our care homes include the option for new residents to self-isolate in their own home before joining us.

Icon indicating virtual tours View our home

View our homes to find out more about life in our care home and ask any questions you may have to a senior member of our team.

Icon indicating safe visitations Safe visiting spaces

Our home has a pre-bookable designated visiting space to enable families to visit their loved ones safely. Please contact our home directly to pre-book.

A care home that feels like family

Whether that's empowering those living in our residential care suites to continue a hobby they've always enjoyed; or simply providing a one-to-one reminiscence session for residents living with dementia, everything is person-centred to reflect our residents’ individual and unique needs.

This strong team ethos comes from the very top, with a home management team that has over 18 years’ care sector experience.

Rated Outstanding in Responsiveness by CQC

We are so proud that the home has been rated 'Good' in every area inspected in our most recent Care Quality Commission (CQC) report – with an ‘Outstanding’ in responsive! Extracts from the independent regulator’s glowing report include comments from healthcare professionals in Pinner and Harrow, who praised the team for providing “person-centred care”. One comment said they had “achieved remarkable health outcomes for people with chronic conditions, such as diabetes”.

Our residents also had high praise for the team and our wonderful care home, with one of them saying being at the Haven is “like living in a super hotel. You couldn't ask for anything more”. Another said: “The staff are wonderful, they are all very helpful and kind”. A loved one also commented: “This is a fantastic place and I am always welcome. I feel part of the service as well as my relative.”

These comments show how hard the team works to make the loved one of the residents feel embraced into life in the home. Haven is like a family - a caring support network of people who are all here to enrich the lives of our residents.

More than bricks and mortar

Outside the home’s beautiful gardens are complete with a pretty summer house. We also have relaxed seating areas and raised flower beds for our green-fingered enthusiasts to continue their passion for gardening. Residents, including those with restricted mobility or in wheelchairs, can sew seeds and plant beautiful bedding flowers at a comfortable height.

The care home has its very own library, as well as a hairdressing salon. A stylist from Middlesex visits every week to give our residents a well-deserved pamper. The team also treats them to one-to-one pamper sessions, including relaxing hand massages, followed by a manicure. These types of activities are a wonderful way to support people to feel fresh and relaxed and are especially comforting for those living with dementia.

Some of our residents love to take part in the home’s knit and natter group – while we have helped another to learn Latin – no two days are ever the same!

Entertainers from across Pinner visit the home to perform music our residents love from the good-old-days. We also have some fantastic volunteers, who dedicate their time to come here and take part in activities. They are also wonderful company for residents who may have family far away.

Pre-bookable respite care at Haven Care Home

Ready For Respite? Pre-bookable stays this summer. Call our Enquiry Support Team on 0800 917 0478 to enquire about respite care today.

We provide short-term pre-bookable respite care breaks for people needing residential, dementia and nursing care, so loved ones can plan a well-deserved break of their own.

For more information about the home, including our respite care options, please call 0208 421 5887 or fill out our online form. If you would be interested in viewing the home and speaking to a member of the Haven's caring team directly, we are also able to offer virtual tours.

Pricing information

It is usual for residents in care homes to contribute to the cost of their own care. Some people have the resources to pay for their care in full, whilst others make means-tested contributions. Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to truly understand the level of care and support needed. Our 2021 weekly care fees for residential care start from £1,430 and may increase to £1,757. Prices are dependent on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

How do I find out more about paying for care?

We have dedicated advisors in our Care Enquiry Hub, who can signpost you regarding funding care and give you more information about the home. If you would like to speak to them directly please call 0800 917 0478. If you are interested in viewing the home and speaking to a member of staff directly, we can also give you a remote ‘show around’ with a virtual tour.

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Facilities at this home


  • Dining room
  • Ensuite
  • Hairdressing salon
  • Library
  • Lounges
  • Wheelchair accessible garden
  • Wifi


  • Arts and crafts
  • Day trips
  • Light exercise
  • Movies
  • Nail care
  • Quizzes

Care and support

  • Chiropody
  • Hairdressing
  • Home cooked meals
  • Physiotherapy
  • Podiatry
  • Respite Care

Stories from the home

Care Quality Commission logo

COVID-19 Emergency Support Framework

Review our latest CQC engagement and support call framework information sheet (PDF 337KB) for Haven.

Take a tour

Watch our virtual tour to take a look around and find out if Haven could be the perfect new home for you or a loved one. Read our virtual tour transcript (PDF 338KB).

Dedicated Haven Care Home Manager Lourdes Pascua

Dedicated Home Manager

Lourdes is passionate in providing quality care and joined the team in 2021. She is an experienced nurse with over 40 years’ experience in hospital and care home settings.

Resident at Abercorn House

Extremely caring staff

“The Haven is a beautiful home. They understand my mother’s needs incredibly well, and go out of their way to keep her happy”.
Daughter of Resident

Welcoming lounges at Haven care home

Welcoming and bright lounges

Our airy lounges are the perfect place to catch up with friends, read a good book or even take part in armchair exercise.

Hairdressers at Haven care home

A head massage anyone?

In the heart of our home we have our very own hairdressing salon, where residents can enjoy treatments and a bit of ‘me time’.

Care staff

Ready to know more?

Get help every step of the way, contact us below to get information or advice.


36 - 38 Wellington Road
Hatch End, Pinner
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We are welcoming new residents safely

Find out more on our response to Covid-19, ensuring safe care, admissions and care home visits: