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Covid-19

Life has changed so much during this pandemic. For all of us at Sanctuary Care, one thing that remains the same is our devotion to protect the safety, and enhance the wellbeing of our residents, their loved ones and our staff.

From wearing Personal Protective Equipment (PPE), to creating designated safe visiting spaces to keep our residents and their family connected, we’ve adapted fast in these changing times and will continue to do so. So, while we are welcoming new residents into our homes, the safety and wellbeing of all our residents is our number one priority.

Read our latest information below. Or, you can call our friendly Enquiry Support Team advisors, who are here to talk and are only a phone call away on 0800 917 0478.

Delivering safe care during this time

We understand that booking a short or long term stay in a care home can be daunting at any time. You will have lots of questions and may understandably feel anxious. Our experienced and devoted care teams are here to put your mind at ease and make the transition as smooth as possible.

There are lots of new processes we are following to keep everyone safe. We’ve created a handy 10-step guide to fully inform you. With information about everything from our robust cleaning and infection control regimes, to our whole home testing programmes and vaccination news, it will answer many of the questions you may have.

Discover more about our steps to safe care

Looking around our homes safely, with virtual tours

You can’t choose a home without seeing it for yourself, so our teams are providing ‘virtual tours’, so you can experience a virtual visit from the comfort of your chair. 

You can see the care home facilities as a senior member of staff walks you round using an iPad, answering any of your questions.

Read more information about our virtual tours or to book a virtual care home tour today, please call our Enquiry Support Team on 0800 917 0478.

Book a virtual tour

Safe care home admissions – we are welcoming new residents

We’ve welcomed many new residents into our care homes during this pandemic, who are safely settled and feeling very much at home. Many have joined us for respite care and felt so reassured they’ve decided to stay.

To enable us to do this we have a robust admissions process to keep everyone safe. This includes giving new residents the choice to self-isolate before they join us, before doing so with us for the remaining days. Or they can spend their entire self-isolation period with us, enjoying home-cooked food and the company of our devoted staff. All new residents are tested for Covid-19, as are all our staff and existing residents on a regular basis.

Read more about our safe admissions process to put your mind at ease.

Find out more about our safe admissions process

Safe visiting care options

Keeping our residents connected with their loved ones is so important for their wellbeing, so we have a robust care home visiting strategy in place. This is continually monitored in line with the latest Government guidance.

All of our homes have different layouts, so with the strictest safety measures in place, visits are taking place in many ways. This includes in dedicated visiting rooms with screens, visiting pods with screens and closed window visits.

Read our latest position on care home visiting and delivering safe care in our homes from our Director of Sanctuary Care, Sarah Clarke-Kuehn.

Read our Director of Care's latest update

Answering your questions

We appreciate that you will naturally have questions. Moving into a care home is a daunting experience for many, especially during a pandemic.

Our Enquiry Support Team advisors are here to guide you through this journey, and support you and your loved ones during this time – and we have continued to do just that throughout the past months. Answering your questions and being there at every step. Our Frequently Asked Questions may support you.

Our Enquiry Support Team advisors are here to talk. If you would like free advice or have any further questions about any of the above, or would like to book a virtual tour, call today on 0800 917 0478.

Read our FAQs

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We are welcoming new residents safely

Find out more on our response to Covid-19, ensuring safe care, admissions and care home visits:

Read our notice